Frequently Asked Questions

We ship within the United States. Standard shipping is free on all orders.

Orders are processed within 1 business day and delivered in 5–7 business days, Monday–Friday. The order cutoff is 11 PM Central Time.

To send items to more than one location, please submit individual orders for every unique delivery address.

Shipping policy

We email a tracking number after shipment. Allow up to 48 hours for tracking updates. If your order has not arrived within 20 days, email contact@daincard.com with your name and order number.

How tracking works

If you cannot find your shipping email, check your spam folder. For help, email contact@daincard.com with the name and order number used for your purchase. Do not send payment card details or passwords.

We accept returns within 90 days from delivery for defective and non-defective products, new and slightly used. Contact us first and wait for approval and instructions. Read the Returns page for full details.

Returns policy

Email contact@daincard.com with a photo. For damaged, defective or incorrect items, no return is required; choose a replacement or full refund.

Replacement assistance

Approved methods include insured trackable mail, in-store returns, or approved drop-offs; please check with support for the exact location before visiting. Any returns sent by mail must include tracking for verification.

Once received, your items will be inspected within 72 hours. Full refunds, covering original shipping and handling, are processed within 7 business days, and we never charge restocking fees.

Email contact@daincard.com or call +1 (832) 429-6650. Support hours: Monday–Friday, 9:00 AM–6:00 PM Central Time. Business address: 10116 W 18th St, Odessa, TX 79763, United States.

You can send a message at any time; our team responds during business hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.

All contact details