At a glance
Summary of the policy below
- Return window
- Within 90 days from delivery.
- Eligible items
- Defective and non-defective items, whether new or slightly used.
- Before you send
- Contact us first, then wait for approval and specific instructions.
- Return methods
- Insured trackable mail, in-store returns or approved drop-offs. Mailed returns must include tracking.
- Inspection and refund
- Inspected within 72 hours of receipt. Full refunds, covering original shipping and handling, processed within 7 business days.
- Restocking fees
- Never charged.
- Damaged, defective or incorrect
- Email a photo. No physical return is required; choose a replacement or a full refund.
Return eligibility
Returns are accepted within 90 days from delivery for defective and non-defective items, whether they are new or slightly used.
Request a return
To begin, reach out to contact@daincard.com or +1 (832) 429-6650. For any damage or defects, please include photos and a clear description in your initial message. Kindly wait for approval and specific instructions before sending anything back.
Return methods
Approved methods include insured trackable mail, in-store returns, or approved drop-offs; please check with support for the exact location before visiting. Any returns sent by mail must include tracking for verification.
Inspections and refunds
Once received, your items will be inspected within 72 hours. Full refunds, covering original shipping and handling, are processed within 7 business days, and we never charge restocking fees. For damaged, defective, or incorrect products, simply email a photo; no physical return is required, and you can choose a replacement or a full refund.
Contact DAINCARD
Our support hours are Monday–Friday, 9:00 AM–6:00 PM Central Time. DAINCARD is located at 10116 W 18th St, Odessa, TX 79763, United States. Contact us anytime via contact@daincard.com or +1 (832) 429-6650.
To inquire about this policy, email contact@daincard.com or call +1 (832) 429-6650. You are welcome to message us anytime; our team provides responses Monday through Friday, 9:00 AM to 6:00 PM Central.