At a glance
Summary of the policy below
- Covers
- Orders that arrive damaged, defective or different from their description.
- What to send
- Your order number, a photo and a short explanation, to contact@daincard.com.
- Return required?
- Not for damaged, defective or incorrect items under the Returns Policy.
- Your choice
- A replacement or a full refund.
- Replacement stock
- Depends on current stock. If the same product is unavailable, we will discuss a refund or an alternative with you before making a substitution.
- Before mailing
- Contact us before mailing an item or visiting a return location.
Damaged, defective or not as described
If your order arrives damaged, defective or different from its description, email contact@daincard.com with your order number, a photo and a short explanation. Our Returns Policy explains the approved 90-day return window and available remedies.
Replacement or refund
For damaged, defective or incorrect items, a return is not required under that policy; you may choose a replacement or a full refund. Replacement availability depends on current stock. If the same product is unavailable, we will discuss a refund or an alternative with you before making a substitution.
Your Returns Policy rights
This page does not reduce the rights or remedies described in our Returns Policy. Contact us before mailing an item or visiting a return location.
Contact
DAINCARD: contact@daincard.com; +1 (832) 429-6650; 10116 W 18th St, Odessa, TX 79763, United States.